The BBC replies

star-petitionPetition-the-BBCWe will consider it!

The BBC response to the force the BBC to fulfill their obligation for impartiality petition can be summed up in two statements. You weren’t specific enough for us to follow through and don’t think you are being ignored but you’ll never know differently.

The petition of more than 700 names refered to BBC boilerplate. So, by definition, it was general. It seems that a general error, consistently repeated, hence the expression boilerplate is not something that can be complained about. Our next step is to send them a page full of linked articles where they have failed to mention doubts about civilian casualty figures.

This is the reply. For privacy and security reasons individual names and addresses have been removed from the text.

BBC logoBBC Audience Services

 

BBC Audience Services

6 March 2015

Dear XXXXX

Thanks for sending us your petition.

The BBC’s complaints procedure sets out:

“If you have a complaint about a BBC item which was broadcast or published, either online or in a BBC owned magazine, you should normally complain within 30 working days of the transmission or publication.”

(http://www.bbc.co.uk/complaints/handle-complaint/)

As you have not pointed to any specific BBC programmes or BBC News coverage about Gaza in your letter, we cannot address your concerns in any more detail at this stage.

Should you directly cite recent BBC News coverage as evidence to substantiate your claim, we will of course do our best to answer your complaint.

What we can assure you is that as all complaints are sent to senior management and our programme makers every morning, we included your points in this overnight report. These reports are among the most widely read sources of feedback in the BBC and ensures that your complaint has been seen by the right people quickly. This helps inform their decisions about current and future programmes.

Thanks again for contacting us.

Kind regards

BBC Complaints
vvww.bbc.co.uk/complaints

About David Guy

B.A./B.C.A. (Communication and Media Arts) University of Wollongong, AUSTRALIA M.A. in Government (Diplomacy and Conflict Studies) Inter Disciplinary Center, Herzliya, ISRAEL Twitter @5MFI
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